letsbet | Privacy Policy and How We Protect Your Data

Section 01

Introduction & Scope

Letsbet.wine ("letsbet", "we", "us") explains through this Privacy Policy how your personal data is managed. We believe data protection is not merely a legal obligation — it is our ethical responsibility to you.

This policy applies to letsbet's website, mobile application, and all associated services. By registering, placing bets, or using our services in any way, you are deemed to have accepted the terms of this policy.

Core Commitments: letsbet never sells your personal data to third parties. Your information is used solely to improve our services, ensure security, and meet legal obligations.

GDPR Compliant Encrypted Your Data Is Never Sold January 2026

Section 02

What Information We Collect

Letsbet collects several types of data. The categories are outlined below so you know exactly what information we hold.

Data Type	Example	Mandatory?
Identity Information	Full name, date of birth, national ID number	✅ Yes
Contact Information	Email, phone number, address	✅ Yes
Financial Information	Payment methods and transaction history	✅ Yes
Gaming Data	Betting history and win/loss records	✅ Yes
Technical Information	IP address, device information, browser	⚙️ Automatic
Cookie Information	Preferences, session data, analytics	⚙️ Automatic
Communication Records	Chat logs and email correspondence	🔄 Optional

We never collect your religious beliefs, political views, or health information. Collecting such "sensitive data" is strictly against letsbet's policy.

Section 03

How we collect your information

Letsbet collects data through a variety of channels. Please make sure you are aware of each of them.

Direct Collection

Details you enter in the registration form — name, email, and date of birth.
Documents uploaded for KYC verification — national ID, passport.
Payment details provided during deposits or withdrawals.
Information provided when contacting our support team.
Your feedback submitted via promotional forms or surveys.

Automatic Collection

Your IP address and browser information when you access the website.
Which pages you visited and how long you stayed — tracked via analytics software.
Mobile app usage data — device type, operating system.
Preferences and session data stored via cookies and local storage.

Section 04

How Your Data Is Used

Letsbet uses your data only for legitimate purposes. Nothing is ever used beyond its intended scope.

Primary Use

Account Management: Verifying your identity and keeping your account secure.
Service Delivery: Delivering uninterrupted betting, gaming, and payment services.
Customer Support: Resolving your issues and answering your questions.
Fraud Prevention: Identifying suspicious transactions.
Legal Obligations: Compliance with licensing authority regulations.

Secondary Use

Sending personalised offers and bonuses based on your preferences.
Analyzing user behavior to improve the platform.
Monitoring gaming patterns to ensure responsible gaming.

Please Note: You can unsubscribe from marketing emails at any time. Only essential account-related messages will continue to be sent.

Section 05

Who We Share Your Data With

Letsbet does not sell your data to third parties. However, limited information may be shared with selected partners under specific circumstances.

Authorized Sharing

Payment Providers: To process transactions with bKash, Nagad, and banks.
Identity Verification Services: To complete the KYC process.
Technology Service Providers: Server hosting and cloud service providers.
Authority: To regulatory authorities as required by legal obligation.

Prohibited Sharing

Sale to advertisers or marketing companies.
Transfer to any third party without your consent.
Disclosure of information on social media or other platforms.

All third-party partners are contractually bound to uphold letsbet's privacy standards. Any violation will be met with strict legal action by letsbet.

Section 06

Data Protection Practices

Letsbet uses industry-leading technology to keep your data safe. As an international betting platform, security is our highest priority.

Technical Security

256-bit TLS/SSL Encryption: All data transmitted between your browser and our servers is fully encrypted.
AES-256 Database Encryption: Stored data is also encrypted.
Two-Factor Authentication (2FA): For additional security.
Firewall & DDoS Protection: Protection against external threats.
Regular Security Audits: Regularly audited by independent third-party experts.

Organisational Security

Only authorised personnel have access to your personal information.
All staff receive regular data protection training.
In the event of a data breach, you will be notified within 72 hours.

PCI DSS Compliant: Your payment details are stored in compliance with the highest PCI DSS security standards. letsbet never stores your full card number.

Section 07

Cookie Policy

Letsbet uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

Cookies can be disabled from your browser settings, though some features may not function properly as a result.

Section 08

Data Retention Period

Letsbet does not retain your data longer than necessary. Each type of data has a defined retention period.

Account Details: Up to 5 years after account closure (for legal compliance).
Transaction records: 7 years (as required by financial regulatory guidelines).
Gaming History: For the duration of account activity + 2 years.
Communication Logs: 3 years (for dispute resolution).
Cookie Data: 30 days to 2 years (depending on cookie type).
KYC Documents: 5 years after account closure.

Data is securely deleted upon expiry. Certain data may be retained for longer periods due to legal obligations.

Section 09

Your Rights

As a letsbet member, you have several important rights regarding your personal data.

Right to Access Your Data

You can request a copy of any personal data we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to Object

You can object to your data being used for marketing purposes.

Data Portability

You can download your data in a standard, portable format.

Right to Restrict Processing

You can request that the use of your data be restricted under certain circumstances.

To exercise your rights: Email us at privacy@letsbet.wine or Help Centreto open a ticket. We are obligated to respond within 30 days.

Section 10

Child Protection Policy

Letsbet does not serve anyone under 18 or collect data from minors. This is one of our strictest policies.

Age verification is carried out at the time of registration.
KYC documents may be requested if there is any suspicion.
If a user is found to be a minor, their account will be closed immediately.
Any collected data relating to minors is deleted immediately.

If you become aware that a minor you know is using letsbet, please contact us immediately.

Section 11

Policy Change History

Letsbet may update this Privacy Policy from time to time. We will notify you by email of any significant changes.

January 2026 — v2.4

Cookie policy has been expanded

Cookie types and durations are listed separately. Data retention periods are clearly specified.

July 2026 — v2.3

Third-Party Sharing Section Updated

The sharing policy has been updated due to the addition of a new payment partner.

January 2026 — v2.0

Full Bangla version enabled

Privacy policy published in full English for the first time.

Section 12

Contact & Complaints

For any privacy-related questions, complaints, or to exercise your rights, please reach us through the channels below.

We typically respond within 7 business days. Complex matters may take up to 30 days.

Letsbet Privacy Policy — Your Data Safe With Us